Returns & Exchanges

PLEASE CHOOSE CAREFULLY AS WE DO NOT REFUND OR EXCHANGE IF YOU CHANGE YOUR MIND.

We accept refunds or exchanges in accordance with the Australian Consumer Law. This enables you to return a product that is:

• Faulty
• Significantly different to those shown or described
• Not fit for purpose
• Unsafe
  
  

Please note that not all purchases are eligible for return. Items not eligible include medicines (prescription and over the counter), perfumes, vitamins, baby food, and consumables, as storage conditions may be compromised.

For all returns and exchanges, please contact the store where your purchase was made, or reach our customer service team at headoffice@friendlycare.com.au.